Communicate with notes
You will want to get very comfortable with the notes section, where your team and the customer's team can communicate about the work order. You can request more details on the problem and add pictures, videos, or start a video call in this section on the bottom left of the notes field. If you need to add other users, field techs, or someone from the customers location to the chat, click on the users on the right side of the screen and ADD PEOPLE to the chat. It’s really a handy feature and is very easy to use!
